Privacy policy

Privacy Policy – Secret Garden Café

Last updated: 25 July 2025

Legal Identity

This Privacy Policy is issued by Timothy Churchman T/A The Secret Garden Café, a sole trader operating in the United Kingdom, with a registered address at:
Avondale Holiday Lodges, Offenham Rd, Evesham WR11 8DX.

This policy describes how we collect, use, disclose, and store your personal information when you use our services via our website or mobile application.

1. What Data We Collect

We may collect the following personal data:

  • Name, email address, phone number, postal address

  • Images, videos, and other media you submit via forms or uploads

  • Device model, operating system version, language (anonymous)

  • Geolocation (if permitted)

  • City and country (based on geolocation)

  • IP address

  • Cookie and tracking data

2. How We Collect Your Data

We collect data in the following ways:

  • When you register, place an order, or submit a form

  • When you use the app or website (cookies or device permissions)

  • When you interact with features like QR scanning or profile photo uploads

3. How We Use Your Data

We use your data to:

  • Manage your account and orders

  • Communicate offers or updates

  • Display content you submit (text, images, videos) in relevant areas of the app

  • Enable QR code scanning and camera uploads

  • Set profile images

  • Prevent fraud via third-party payment or verification services

4. Data Storage

We securely store your data in European data centres (France). Data is retained as long as the app remains live and active.

5. Marketing

We may send you marketing messages if you opt in. You can opt out anytime by contacting us at:
📧 avonvalecafe@gmail.com

6. Your Data Protection Rights (GDPR)

You have the right to:

  • Access – Request a copy of your data

  • Rectify – Correct inaccurate or incomplete data

  • Erase – Request deletion under certain conditions

  • Restrict Processing – Limit use of your data

  • Object – Object to certain types of processing

  • Data Portability – Transfer data to another provider

To exercise any of these rights, email: avonvalecafe@gmail.com
We will respond within one calendar month.

7. Third-Party Links

Our app or website may contain links to third-party websites. This privacy policy applies only to our services. Please review external sites' privacy policies independently.

8. Privacy Under Other Regulations (Non-GDPR)

We are committed to protecting privacy globally. If you access our services outside the UK/EU, we still limit the use and sharing of your data as described here.

We do not sell personal data or use it for unrelated commercial purposes.

9. Security

We use industry-standard safeguards including:

  • Encrypted data transmission

  • Firewalls and access controls

  • Staff/contractor NDAs and access limitations

  • Regular security reviews

10. Cookies & Tracking Technologies

We use cookies to:

  • Identify returning users

  • Track preferences and analytics

  • Enable features like login and shopping baskets

You can manage cookies in your browser settings. Blocking cookies may affect some services.
🔗 More info: allaboutcookies.org

Tracking tools we use may include:

Managing cookies by browser:

11. Children’s Privacy

We do not knowingly collect data from children under the age of 13 without parental consent. If you believe we have collected such data, please contact us to request deletion.

12. Updates to This Policy

We regularly review this privacy policy. Updates will be posted here with a revised date.
Last updated: 25 July 2025

13. Contact Us

If you have any questions about this policy or would like to exercise your data rights, please contact:
avonvalecafe@gmail.com